Shipping Policy

At Hollow Division, we are committed to ensuring that your orders are delivered to you in a timely and efficient manner.

Here's what you need to know about our shipping process:

Domestic Shipping

Free US Shipping: We offer free domestic shipping for customers in the US for orders over $49. For orders below $49, a flat fee of $7 will be applied.

Combined Shipping: If you place multiple orders within a short time frame, we will make every effort to combine them and refund any excess shipping fees when applicable. This ensures you enjoy cost-effective and efficient shipping.

International Shipping

Fast and Reliable Shipping: We strive to ship all international orders using the quickest and most reliable methods available. Carrier rates will apply, and shipping costs will be calculated during the checkout process.

Customs Fees: Please be aware that customs fees, taxes, and import duties may be applicable to international shipments. These additional charges are the responsibility of the customer. If you have any questions regarding customs fees or need assistance, we recommend reaching out to us before placing your order.

Important Note: International shipping times may vary due to customs procedures and local postal services. We appreciate your patience and understanding.

Delivery Times

  • Orders within the USA: You can expect to receive your order within 3-7 business days from the date of purchase.
  • Orders within Canada: Canadian customers can anticipate delivery within 4-9 business days from the date of purchase.
  • International Orders: Oversea orders are expected to arrive within 9-12 business days from the date of purchase.

Shipping Partners

All our items are shipped using reliable and trusted carriers, including DHL and USPS. These services are chosen to provide you with efficient and secure delivery.

Order Tracking

We understand the importance of staying informed about the status of your order. That's why we provide order tracking for all shipments. Once your order is processed and on its way, you will receive an email with tracking information. This allows you to monitor the progress of your delivery and estimate the expected delivery date.

Please note that delivery times may vary depending on factors such as product availability, shipping destination, and any unforeseen circumstances. Rest assured, we are dedicated to ensuring your order reaches you as quickly as possible.

If you have any questions or require assistance regarding your order or its delivery, please do not hesitate to contact our customer support team. We are here to assist you every step of the way.

Contact information: support@hollowdivision.com