Returns
Our Return and Exchange Policy
At Hollow Division, we value your satisfaction and aim to provide you with the best shopping experience possible. Please read our return and exchange policy carefully:
Returns and Exchanges
We understand that circumstances may arise where you need to return or exchange a product. As such, we accept returns or exchanges in the following situations:
- Damaged Item: If your received item is damaged, please contact us within 30 days of the order date. We will initiate the return or exchange process promptly.
- Incorrect Item: In the event that an incorrect item was sent to you, please notify us within 30 days of the order date to arrange for a return or exchange.
Eligibility
To be eligible for a refund or exchange, you must contact us via email within 30 days of the order date. Our customer support team will review your request and guide you through the process.
Refunds and Exchanges Process
Upon receiving your email, we will respond promptly with clear instructions on how to proceed with your return or exchange. If a replacement item is available, we will send it out to you as quickly as possible.
In cases where a replacement item is not available, you will be eligible for a refund for the full purchase price. Rest assured, we are committed to resolving your issue to your satisfaction.
Refunds
All refunds are processed back to the original payment method used for the purchase. Please allow for a reasonable processing time, which may vary depending on your financial institution.
At Hollow Division, your shopping experience matters to us, and we are dedicated to ensuring your satisfaction with our products and services. If you have any questions or require further assistance regarding returns or exchanges, please do not hesitate to reach out to our customer support team at support@hollowdivision.com.